ALL SALES FINAL. WE DO NOT DO REFUNDS. PLEASE BE ADVISED BEFORE YOU PURCHASE ANYTHING FROM OUR SHOP.
Due to the custom handmade nature of our items there are NO REFUNDS.
ALL SALES FINAL.
Exchanges will ONLY be accepted if item does not fit or there is a flaw in the construction of the piece.
You must email me within 3 days of item being delivered (which I can verify through tracking). Exchanges will only be made with SAME style of clothing, with same color/pattern.
Please note there may be slight variations in pattern placement/color. Exchanges may only be considered if item shows no visible sign of wear/tear and is considered new. Tags bust be attached in original spot. The merchandise present state should be unworn to be considered for any exchange.
Sadie Then Ty has the right to refuse exchange/refund, and is subject to request proof of defect.
Please allow 2-6 weeks for processing with ship time NOT included. During new season debuts and first drops, times may vary upon the load. We ship USPS first class. If you need rushed processing and expedited shipping, there is an option to purchase for on our website. Please email us to discuss this option.
Our ship rate is a flat fare. If shipping is more, we will require the customer to cover the remaining balance. We ship first class which includes no tracking. Any tariffs and custom fees are the responsibility of the customer. Once the package leaves our hands, we are no longer responsible for lost, stolen, undelivered items. Buyers assume all risk. If you would like priority and signature confirmation, rates are higher. Please email me.
We ship to the address provided on your order. Once you check out and submit order, I CANNOT change your address. Please double check that your info is correct BEFORE check-out.
Domestic orders ship via USPS first class. This service carries no insurance. You must email me at firstname.lastname@example.org to add insurance.
Once shipped, you will get an automatic email thru my shipping database, alongside tracking number to anticipate your package.
Shipping Disclaimer: Sadie Then Ty is not responsible for lost, damaged, or stolen packages. Delayed scanning on USPS part is beyond our control once the package leaves our premises. Please allow 48 hours for USPS to update their tracking. What you see on their site is what I see. Please contact your local post office for these rare instances/situations.
If your tracking says delivered, and you have no item, you must call USPS. Once item leaves our premises, we are no longer responsible.
We do have a "RUSH PROCESSING" option for an additional charge if you need your item sooner. Rush orders will be processed with 3-5 business days time frame. During high volume times, e.g. beginning of season drops, rush times will vary and can take up to 7-10 days.
If you would like to cancel an order, it MUST be done within 24 hours of placing your order, otherwise the handmade process has begun. Please note that these are FINAL SALE which means NO returns or exchanges. It is best to gift/or resell.
ITEM CARE INSTRUCTIONS
All items must be HAND WASHED IN COLD WATER AND HUNG TO DRY. OR DRY CLEAN ONLY IF STATED. Our pieces are made by hand and must be handled with care. Belts and other accessories are to be wiped with a damp cloth, never laundered.
EMAIL RESPONSE TIME
We do our best to reply to emails promptly in a timely manner, however please do allow 48-72 hours turn around time for a reply. Email correspondence will be attended to weekdays during normal business hours.
Any other questions/comments please email me at email@example.com.
We do entertain wholesale orders. For more inquiries, please email us!